If your purchase is not what you expected or that you simply changed your mind, you can return it for a full refund within 30 days from the date of shipment.
Merchandise that is used, unsellable, or does not have all original tags, labels, seals, packaging, information cards, accessories, etc. will be returned to the sender at the sender’s expense without refund or exchange.
All returns are at the expense of the customer.
We do not pay return shipping or refund custom and duties on international orders under any circumstance except for company error.
All returned merchandise must be unused, in resellable condition, and with all the original tags, labels, seals, packaging, information cards, accessories, etc. intact. Returns that are damaged or soiled will not be accepted.
All refunds will be issued to the original method of payment including purchases made with gift cards.
Please be sure to package the merchandise so it will not be damaged in transit. Merchandise damaged in transit due to poor packaging will be returned to the sender at the sender’s expense or disposed of without refund or exchange.
We do not accept returns of bespoke, made-to-measure, made-to-order or altered purchases or items unless we deam that the dissatisfaction was a result of a company error.
All sales are final on reduced and promotional priced merchandise. No returns or exchanges will be honored.
We take every precaution to package orders as carefully as possible to minimize the possibility of packing error and/or damage during transit. If for any reason you receive your items damaged or there were items missing/incorrect from your order, please contact us within 3 days of receiving your package, so that we can arrange to replace your items. Please note that we may request photos of the products received or to have damaged items sent back.
Purchases made through our e-shop can be returned in store.
We cannot accept returns or exchanges of face masks or gift cards.
If we identify unusual or unreasonable return patterns, we may restrict or refuse future transactions.
For all return shipments, please mail to: Arthur Inc., 2165 Crescent, Montreal, Qc., H3G 2C1, Canada.
We stand by our products 100% and will do whatever it takes to correct orders. However, we do reserve the right to not replace or refund.
Arthur’s is a family-run custom menswear business, established in Montreal since 1978. We are specialized in crafting bespoke and made-to-measure suits, shirts, shoes and knitwear for men, working closely with some of the finest suppliers and fabric mills in the world.